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Patient Rights & Responsibilities

You will be treated with respect and as a partner in your care.

We will: 

  • Ensure our patients have 24-hour access to medical advice
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours or, in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of you medical care.
  • Advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

Being a partner means you too have responsibilities...

We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your most up-to-date telephone number, even if it's ex-directory.

As patients, you are responsible for your own health and that of any dependants. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.



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